Regrettably, should any of these items listed below be found in your household refuse bin it will not be emptied. Any of these items will need to be removed before the next collection. You can dispose of some items listed below at Household Recycling Centres.

• Stones or brick rubble
• DIY material
• Paint / chemicals or oil
• Hot ashes
• Clinical waste (we provide a free domestic service for this)
• Commercial, trade or industrial waste
• Scrap metal
• Poisonous or noxious waste
• Garden waste
• Electrical products

• Only one 240 litre household refuse bin will be collected per household.
• If you overload your bin the crew will take the excess out, empty the bin and put the excess back in.
• Extra rubbish left on the ground will not be taken so please do not leave it out at all.

• You can dispose of excess and bulky waste at your Household Waste Recycling Centre. Alternatively, we can collect bulky household waste for you, although there is a charge for this service.
• If you regularly produce excess waste, we can advise you on how to recycle more of your waste.
• If you are a family of 6 or have qualifying medical reasons, you could get an additional 140 litre bin.
• To discuss your circumstances and the opportunities available to you, contact us on 0300 300 0013.

If your bin/sack has been missed on the scheduled day of collection and you contact our Customer Services team before 12pm the following working day, collections will be made by crews in the area as soon as possible. Unfortunately, if you contact us after 12pm the following day a collection will not be made and you will need to wait until your next scheduled collection unless there are special circumstances. Bins must be presented by 6.30am on the day of collection. 

You will not be able to report a missed bin if: 

• You are reporting if after 12 noon the following working day 
• The missed collection has already been reported
• The bin was not placed our for collection on time 
• The bin contents were contaminated 
• There was an access issue 
• The item was too heavy 
• Items were outside of the bin.

If one of the above reasons applies, please leave your bin out on your next collection date.

How to report a missed bin: 

• Report a missed bin using our online reporting service. 
• email customerservice@winchester.gov.uk  
• or  telephone  0300 300 0013. Our office hours are 08:30-17:00 Monday to Thursday and 08:30-16:30 on Fridays. You have the option to leave us a voicemail on the 0300 300 0013 number when we are closed. If leaving a voicemail, please include your name, contact number, address and the details of which waste type was not collected.

Please note we only take refuse that is contained inside your refuse bin and any excess waste should be taken to your nearest Household Waste Recycling Centre. These are operated by Hampshire County Council and details can be found on their website 

• As a householder, you are responsible for providing and maintaining your refuse and recycling bins, and for replacing them if worn out, damaged, vandalised, lost or stolen. This includes if your bin has broken during a collection because it has become brittle due to its age. This can become increasingly likely after the bin has reached 10 years old.
• If you need to replace a worn out, damaged, vandalised, lost or stolen bin, you should contact Biffa directly on 01962 670 706 to arrange for payment and delivery of the new bin. The current cost for a new bin is £38.18 including delivery.
• Note: Only one 240 litre refuse bin can be purchased per household, unless you are eligible for additional bins. There is no limit on the number of recycling bins a household may purchase.
• If your bin has been lost or damaged by the collection crew, please report this using this online form. If your case is approved you will get a free replacement.
• New residents will need to buy a bin if there are no containers at the property. If the house is a new build you will need to ask the builder if they will be purchasing containers. If not, you will need to purchase them yourself. Once again, you will need to contact Biffa directly on 01962 670 706 to arrange for payment and delivery of the new bin. The current cost of a bin is £36.94 including delivery. Only one 240 litre refuse bin can be purchased per household unless you are eligible for additional bins. There is no limit on the number of recycling bins a household may purchase.
• You may be eligible for additional refuse bins if there are 6 or more people living at your property or you have medical reasons. You can apply for an extra bin by completing this form. If your application is successful, you will be sent instructions about how to order your additional bin(s).

You can find your next bin collection date and download a copy of your bin collection calenar on the When are my bins collected? page. Simply enter your postcode and select your address. If you would like a paper copy, please complete the on-line form and we will put one in the post.

Office hours: Monday to Thursday: 8.30am - 5.00pm, Friday: 8.30am - 4.30pm

• email: customerservice@winchester.gov.uk
• telephone 0300 300 0013. A voicemail facility is available when we are closed. If leaving a voicemail, please include your name, contact number, address and the details of your enquiry.