Like many businesses, the Council recognises the risk that its normal operations could be disrupted by an event such as a fire, flooding, cyber attack or failure of its local IT hardware.
The Council has a Business Continuity Plan which sets out how it will deal with such a situation and set about bringing systems back to serve the public. This also covers public access to staff and services. The Plan sets out the priorities for action and the response of individual teams. It gives priority to services such as benefits and housing which people depend upon every day, and slightly lower priority to other services where the effect of a small delay may be inconvenient but manageable. All local authorities are very dependent on their IT systems and so our Business Continuity Plan includes arrangements for bringing systems back in alternative locations and our IT services partnership with Test Valley Borough Council gives us good resilience in any response.