Contacting Us

City Offices

We are located at City Offices, Colebrook Street, Winchester, Hampshire, SO23 9LJ.

Our offices and phone lines are open from 8.30am to 5pm (Monday to Thursday) and 8.30am to 4.30pm (Friday). In the event of an emergency involving council property or services when we are closed, please refer to our out of hours phone numbers listed below.

Parking Office

The Parking Office is open Monday to Friday 9am - 4pm. It is located within the main reception at City Offices, Colebrook Street, Winchester.


You can use our online reporting service 24 hours a day, 7 days a week, 365 days a year to send us your general enquiries and report issues.


01962 840 222

WASTE & RECYCLING (voicemail facility available after office hours)
0300 300 0013

01962 848 346

01962 848 176

01962 848 400

01962 865 405

01962 865 407

01962 848 512 (24hr automated system)

07797 877 004

01962 841 365

Your Winchester App

You can report a wide range of issues anytime using your smart phone or tablet device. Whether it’s an abandoned vehicle, fly tipping, missed bin collection, a problem in our car park, reporting benefit fraud, or pot-holes in the road. Learn more.

Live Help

Chat to an online advisor via text by clicking the blue Live Help button on the right side of this page between 9.00am and 4.00pm Monday to Friday, outside of these hours you can leave a message and we will contact you back during office hours.


All postal enquiries should be addressed to: Winchester City Council, City Offices, Colebrook Street, Winchester, Hampshire, SO23 9LJ. Please quote either a contact name or a reference number.

Textphone and minicom users

Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to access council services via the British Telecom Text Relay service.

Tourist Information Centre

Tourist Information Centre contact details and opening times throughout the year are available on the Visit Winchester website.

Useful Telephone Numbers

Guildhall Winchester - 01962 840 820
River Park Leisure Centre - 01962 848 700
Magdalen Hill Cemetery - 01962 854 135
Tourist Information Centre - 01962 840 500
Archives (Hampshire Record Office) - 01962 846 154