Council Tax Scams

Scam 1

We have been alerted in the past by customers who have received a text message which appeared to be from the Council but wasn't. The message provided a link to apply for a council tax rebate which then requests personal and bank details. The Council does not text or phone customers to inform them of 'rebates' on Council Tax.

Scam 2

An elderly resident received a letter which, allegedly from Winchester City Council, asking for £60 administration fees to correct their Council Tax band. The letter appears to be on official headed paper although the caller did not provide a copy of the letter.

How to protect yourself:

• Never respond to unsolicited phone calls
• The Council will not phone out-of-the-blue to discuss a council tax rebate, if you receive a call of this nature, put the phone down straight away.
• No legitimate organisation will ask you to pay an advanced fee in order to receive money; so never give them your card details.
• If you think you have been a victim of fraud, hang up the phone and wait five minutes to clear the line as fraudsters sometimes keep the line open. Then call your bank or card issuer to report the fraud. Where it is possible use a different phone line to make the phone call.

To report a fraud and receive a police crime reference number, call Action Fraud on 0300 123 2040.