The Social Housing White Paper which was published at the end of 2020. This is essentially a charter that sets out what tenants can expect from a landlord and makes it easier for tenants to them accountable.

The charter for social housing residents: social housing white paper - GOV.UK (www.gov.uk)

From April 2023 social housing providers started collecting data on the new TSMs which will be submitted to the Regulator in 2024 and each year going forward. The performance for the TSM's will be published in the summer 2024.

The Tenant Satisfaction Measures focus on five key themes, which contribute to the overall satisfaction levels:

• Keeping properties in good repair
• Building safety and safety checks
• Respectful and helpful engagement
• Effective handling of complaints
• Responsible neighbourhood management

Please see link under the documents section on this page for the full infographic of results from the 2023 survey.

We aim to offer good customer experience and good standard of service at all times, but recognises that, at times, things can go wrong. If they do, we need to know so we can put them right and learn from them. Visit the housing complaints web page to see how you can make a complaint.

 Please see link under the documents section on this page for the Q3 performance for 2023/24

Learning from complaints is important to us, click here (pdf, 316kb) for 2022/23 on how we have changed the delivery of a service because of a complaint. 

Complaints performance for 2022/23 can be found here. (pdf, 295kb)

We do get compliments too, click here (pdf, 283kb)for how may we recieved during 2022/23 and a snap shot of what was said.

If you would like to be involved in working with the council to improve services and learn from complaints contact Tenant Involvement to find out the different ways you can do this. email TInvolvement@winchester.gov.uk or phone the Freephone number 0800 716 987.’

The report provides (available in the downloads on the right ) you with a review our performance and, includes a summary of the work that we did throughout this financial year and what our plans are for next year.

We welcome any feedback you may have regarding our Annual Report. Please email us.

 

Learning from complaints is important to us, click here ^{(pdf, 316kb)} for 2022/23 on how we have changed the delivery of a service because of a complaint. 

Our latest performance (This section is under construction)