How does it work?

The E-wallet allows users access to the P&R bus network using a prepaid account.  This electronic account allows you to make remote transactions without having to interact with the pay machines on site. For example, if it’s raining you can just stay in your car, make the payment (provided you have registered as a user), then wait for the bus to arrive. You can even make payment before you leave home in the morning.

As long as you show your receipt for payment which will get sent directly to your phone, smart phone, or tablet device to the driver, you will be able to access the bus.

Payments

The E-wallet work on the basis that if you pay for the ‘all day’ tariff (currently £3.50) you will receive a 10% discount.

Payments made after 10:30am do not form part of this discount scheme, therefore the standard tariff applies (currently £3.00) and any associated charges*. This would mean £3.00 by coin, or £3.00 with RingGo.

* Standard daily RingGo transactions cost an additional 30p (as a convenience fee) plus any other individual profile requests you may have such as reminders which cost a further 10p.

Benefits

The main benefits of having an E-wallet are saving time and money!

• The normal ‘all day’ cost of a RingGo transaction is reduced from £3.50 down to £3.15. The Council are currently absorbing the RingGo fees for E-wallet users for the ‘all day’ tariff only.
• General use and top up of the E-wallet means you no longer have to visit the council offices during your own time, and this can be done remotely from the comfort of your own home or from work. You also don’t have to interact with the machines at the Park & Ride.
• You can budget ahead, always knowing what funds you have available at the touch of a button, and if your wallet account runs low you have the option to ‘top up’ or pay by coin or by a standard RingGo transaction (but this will have the convenience fee added).
• Registration is a simple process and VAT receipts are available at any time if needed.
• Being a RingGo customer means you have access to sites across the country should you ever find yourself short of coins.

 For more information about the RingGo E-wallet, please visit the RingGo website

What is RingGo Park & Ride?

RingGo Park & Ride (P&R) is a quick and easy mobile phone service, which lets you pay for your Park and Ride parking and bus journey with a credit or debit card, rather than using cash at a machine. When you park your car in one of the Park & Ride sites, you simply contact RingGo by smartphone app, calling, SMS or on-line, and pay for your parking by phone.

How do I register with RingGo?

You can pre-register with RingGo either on the internet at www.myRingGo.co.uk/register or by using the RingGo smartphone apps (downloadable either through your handset or from the relevant store).

When you pre-register for the service you will be asked for:

• The number plate, colour and make of your vehicle
• Your payment card details

Alternatively you can register at the same time you want to park, either by using the RingGo apps or by calling the RingGo P&R number which is 01962 650 600

Paying to park with RingGo - Information

Once registered, RingGo recognises your mobile phone number and retrieves information you have previously given. This means that when you pay you only have to provide:

• The location code where you are parked, car park signs provide this information.
• The time you wish to stay (if this is an option eg on Saturdays, there is the choice of 3 hours of parking or a full day)
• Your payment card 3 digit security code.

If you would like to see a video of how to register and pay with RingGo, please go to the link below and select the RingGo video: www.myRingGo.co.uk/howitworks

Parking with RingGo – Ways to pay

There are several ways to pay to park with RingGo:

• By smartphone app
• By calling the phone service
• By text message or
• Through the internet (either via a mobile or pc)

Smartphone app
iPhone, Android and Windows phone users can download a RingGo smartphone application (free of charge), through their handset or from the relevant store. The app allows you to register for the service, locates your nearest RingGo zone, lets you manage your account and allows you to pay to park directly through the app.

Click on the links below to go the relevant website:

iPhones handsets - Apple iTunes store

Android handsets - Google play

Windows handsets – Windows store

Automated phone service
To use the automated phone service, you simply call the telephone number on the signs when you want to park. RingGo will remember you (by recognising your mobile phone number) and ask you to:

• Confirm the vehicle you want to park
• Confirm the location where you want to park
• State the time you wish to stay (if multiple options) and
• Provide the security code from your credit card

Text to park
You can use the quick and easy RingGo “text to park” option instead. So for instance, sending a message with ‘RingGo 2547 3h 867’ to 81025 will give you a Park & Ride ticket lasting 3 hours (Saturdays only) in the St Catherine’s P&R site.

For details on how to set up the service for your particular location please see the myRingGo website – www.myRingGo.co.uk/texttopark.

Internet options
If you have a phone with mobile internet access, you can use the myRingGo website to pay for your Park & Ride. Simply login at www.myRingGo.co.uk/park and complete the details. Alternatively you can use the same link from a standard pc or other internet connected device.

For more information on all of these options, please see www.myRingGo.co.uk.

How much does RingGo cost?

When you park your vehicle using RingGo P&R in Winchester, you pay a 30p convenience charge on top of the normal parking tariff charges which apply. This parking charge will be shown on your monthly credit/debit card statement.

If you call RingGo P&R, the number used is a geographic one, so you are charged the standard rate agreed with your mobile phone operator. Such calls are often included free within mobile phone packages, so if you receive a free “bundle of minutes”, your call will usually be included within this.

If you use the RingGo P&R “text to park” option, you will pay for the text message at your agreed operator rate. You will also pay a 10p charge for the summary text message (which you automatically receive), providing confirmation of your parking session details.

The optional parking session confirmation message costs 10p per message. The cost of the reminder text when your parking is due to run out is covered within the original 30p.

More information on RingGo

For general information about RingGo please visit www.myRingGo.co.uk If you have a specific question about how RingGo operates, please see www.myRingGo.co.uk/help which contains a lot of common queries.