Tenants Satisfaction Survey
Your views are really important to Winchester City Council. The survey is your chance to tell us what you think of the homes and services we provide as your landlord. The council will be conducting the next survey during September and October 2024.
This is part of the new annual Tenant Satisfaction Measures that the Regulator of Social Housing has introduced. At the end of every financial year we, along with all other social housing landlords, will publish a range of standard customer satisfaction information which will include the results from this survey.
The council has appointed an independent company called ARP Research to carry out the survey on the council’s behalf.
A sample of approximately a third of our general needs households (different sample from the previous year) and all sheltered, extra care and temporary accommodation residents will receive a paper survey in mid September, with reminders (if applicable) early October. Those households for whom the council holds contact details, will also receive invitations/reminders to an online survey via email and text message. The final returns date is Friday 1 November 2024.
E-mails will come from ‘Winchester Council Tenant Survey’ noreply-winchester@arpsurveys.co.uk ). Text messages sent directly from ARP Research will come from 07860 017 314.
If you receive a form please either complete and return the survey in the enclosed freepost envelope, or complete the survey online using the link provided or click on the following link to complete.
Further information about improving services, getting involved and prize draw Terms & Conditions can be found on the Tenant Partnership pages of the website
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Survey FAQs
Please use the link in the Documents section on this page to find out more about the survey.
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Survey Results for 2024
The full survey results will be posted on this website; see links to reports from previous surveys. Headlines will be included in the annual report and eNewsletters. If you would like a paper copy of the infographic summary of the results please email the Tenant Partnership Team or phone 0800 716 987.
Results and recommendations will be discussed with housing teams, councillors and tenant groups such as TACT and the newly formed consumer standard groups.
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Survey Results from 2023
Please see link under the documents section on this page for the full infographic of results from the 2023 survey and links to reports from previous surveys. If you would like a paper copy of the infographic summary of the results please email the Tenant Partnership Team or phone 0800 716 987.
Page 1 of report Infographic 2023